|This is an exciting and interactive programme. It is designed to provide office administrators, supervisors of clerical and administrative staff and executive secretaries the opportunity to review and develop the interpersonal and professional administrative skills they need to do their jobs effectively, thereby contributing to their own, their boss’ and their organisation’s success.
| Key Takeaways
|Upon completion of this workshop, participants will be able to;
– Be proficient in professional administrative management skills
– Manage a network of working relationships
– Communicate effectively
– Manage time for themselves and others
– Manage the performance of administrative staff
– Organise and manage office administrative systems
(Available also for Customised Training by Duration, Venue & Fee)
By the time the training ends, Officers and Managers who participate in it will:
1. Have learned how to work well in ways that maintain and improve efficiency and productivity
2. Be able to successfully address the intricacies of the workplace
3. Make Officers and Managers understand the management styles that can affect workplace success
4. Support them to develop the right competencies in the work environment
5. Encourage them to maintain necessary discipline at work
6. Make them know how their career can grow.
Major Competencies to Deliver
• Self motivation
• Effective communication
• Team management
• Problem solving.
These competencies will make them to:
• develop critical behaviours demanded of any responsible employee
• practice how to link their daily activities with set direction of the organization
• learn how to recognise, stimulate and develop high professional qualities
• manage the tricky liaison between their department and other departments.
Defining Respective Roles
• How to define respective roles
• Understanding the organization
• Know your stakeholders
• Customer service
• Writing reports
• Budget management
• Human resources practices
• Records Management
• Health and Safety
Office Management Culture
• How to establish trust
• How each cadre becomes more effective
• Trusting your colleagues
• Acting on change.
Essential Administrative Capabilities
• Setting priority and managing work pressure
• Becoming an Organised Person
• Procrastination – the thief of time
• Work space arrangements and organization
• Managing meetings
• Assertiveness Skills:
o Dealing with Time Wasters
o Setting and Sticking to Priority.
• Problem solving techniques
• Managing meetings effectively
• Managing projects to meet deadlines.
• What I get from the organization
• What I am able to give to the organization
• My sense of belonging
• Concern about my growth and development
• Building stable careers.
• What capabilities must we have in place to win?
• How each cadre becomes more effective
• Supportive leadership and communication skills
• Managing relationships and partnerships
• Benchmarking other organizations
• Target Setting and Performance Management Tools.
Management systems required to succeed
• Developing tactics and strategies for the future
• The ability to pay attention to detail
• Smooth functioning of an office’s day-to-day
• Effective interpersonal communications
• Finding areas for potential improvement
• Finding ways to cut costs and improve productivity
• Keeping morale high in the Service
• Organizational ability.
The Focus on Performance
• Agree priority and measurable performance criteria
• Raise the performance bar
• Creating a sense of urgency and excitement
• Maintaining focus on the goal
• Sustaining momentum
• Link daily activities with set business direction
• Recognise, stimulate and develop high performance
• Motivate others, get them to participate in team decisions
• Focus efforts on overall group objectives
• Build and maintain a positive, results-oriented work climate
• Remove interpersonal barriers to understanding, cooperation and motivation.
Managing and Resolving Group Conflicts
Common causes of conflicts
Types of conflicts
Signs of conflicts
Interrelationship of assertive and cooperative behaviours
Compromise in the team
Collaboration in the team.
Management of Crisis Situations
• Disasters and catastrophes response
• Priority and sure-footed decisions and actions.
|· 3 (three) days
· Individual and group exercises
· Case studies