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Customization and Configuration in Microsoft Dynamics®

Customization and Configuration in Microsoft Dynamics®

Customization and Configuration in Microsoft Dynamics®

This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.

At Course Completion

  • Design and implement strategies for the creation of Business Units and Security Roles
  • Configure Microsoft Dynamics CRM Users and Teams
  • Describe the principles of customizing the system
  • Create and configure fields for both custom and system entities
  • Create and configure custom entities, including standard and activity entities
  • Design, create and configure relationships between entities
  • Create and configure Views, Charts and Forms for both system and custom entities
  • Implement Field Security and Access Team Templates in Microsoft Dynamics CRM
  • Design, create and configure Solutions in Microsoft Dynamics CRM
  • Design, create and configure Business Rules and Business Process Flows to guide users through their work

This training is intended for both novice and experienced customizers of Microsoft Dynamics CRM who are familiar with the end-user principles of the software. No programming skills are required, but a basic understanding of database principles will be an advantage.

Pre-Requisite

A working knowledge of how to use Microsoft Dynamics CRM 2011. It is recommended, but not required, that individuals have completed Microsoft Dynamics CRM 2011 or 2013 applications training. Because this training material focuses on customizing database entities, attributes, relationships, and mappings, it is recommended that individuals have a basic understanding of Microsoft SQL Server and relational database functionality.

 
 
 

For a different learning experience, Mercury Solutions Limited. offers top notch education in an all-inclusive package. To reach every student’s learning needs, we have a customized set of course material which caters to the audio, video, and text training. We take care of every possible detail of your comfort, so that you can focus completely on your training.

Our Package includes:

  • Round- the- clock instructor-led program and lab access
  • One-on-one/group training by certified subject matter experts
  • Highly interactive lectures, group exercises, and review sessions
  • Intensive hands-on training
  • One computer per candidate
  • Certification Exam Fees Included.
  • Independent study
  • Self-testing software
  • in-house testing
  • 24/7 High speed internet connectivity
  • Small class size
  • Stay, meals( breakfast, lunch and dinner)
  • Pick & drop facility to and from the airport, training center and apartment.

Centered around your success, Makintouch Consulting takes pride in offering a learning-conducive and state-of-the-art educational environment wherein you will attend rigorous instructions, hands-on training and also have access to comfortable study rooms for self- study.

MODULE 1: INTRODUCTION TO CUSTOMIZING MICROSOFT DYNAMICS CRM 2013
MODULE 2: BUILDING A SECURITY MODEL IN MICROSOFT DYNAMICS CRM 2013
MODULE 3: CUSTOMIZING ENTITIES
MODULE 4: CUSTOMIZING FIELDS
MODULE 5: MANAGING RELATIONSHIPS
MODULE 6: CUSTOMIZING FORMS
MODULE 7: CONFIGURING BUSINESS RULES
MODULE 8: CUSTOMIZING VIEWS
MODULE 9: CUSTOMIZING CHARTS AND DASHBOARDS
MODULE 10: ADDITIONAL SECURITY OPTIONS
MODULE 11: BUSINESS PROCESS FLOWS