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Microsoft Dynamics CRM 2016 Online Deployment


In this Microsoft Dynamics CRM 2016 Online Deployment course, you’ll learn to deploy, implement and manage Microsoft Dynamics CRM online. You’ll start by learning to plan a deployment and import data, before moving onto account and subscription configuration, storage management and bespoke customisation. You’ll also learn how to integrate the setup with your existing architecture and technologies including Office 365, Microsoft Outlook, Skype for Business and OneDrive for Business.

Who Should Attend

  • Office 365 Administration
  • Microsoft Office Outlook

Course Outlines

Implement a Microsoft Dynamics CRM Online deployment

  • Access Microsoft Dynamics CRM Online
  • Plan a deployment
  • Import data
  • Customise Microsoft Dynamics CRM Online

Configure Microsoft Dynamics CRM Online

  • Configure subscriptions
  • Manage users
  • Synchronise user accounts

Manage Microsoft Dynamics CRM Online

  • Administer Microsoft Dynamics CRM Online instances
  • Describe tenant considerations
  • Manage storage and administrative notifications
  • Describe the Microsoft Dynamics CRM Online update policy

Manage related services

  • Describe related services
  • Integrate Yammer and SharePoint Online
  • Integrate OneNote, Skype, Skype for Business, Office 365 Groups, and OneDrive for Business

Manage mobile device apps

  • Install and use mobile device apps
  • Configure entities for mobile

Implement Microsoft Dynamics CRM for Microsoft Office Outlook

  • Deploy Dynamics CRM for Outlook
  • Configure offline capabilities

Manage email

  • Select an email processing option
  • Track and correlate email
  • Manage mailbox records and email

Manage server-side synchronisation

  • Configure server-side synchronisation
  • Set up a forwarding mailbox


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