Capability Modules - Makintouch Consulting
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Capability Modules

itil-capability

 

SERVICE OFFERINGS AND AGREEMENTS QUALIFICATION (SOA)

The Service Offerings and Agreements module is one of the ITIL® Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

IS IT RIGHT FOR ME?          

As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.

The Service Offerings and Agreements qualification would suit candidates in the following IT professions or areas:

·         IT Management

·         IT Finance Manager

·         Capacity Manager

·         Availability Manager

·         Service Level Manager

·         Business Continuity Manager

·         Service Portfolio Manager

·         Supplier Relationship Manager

We have provided this list as a guide only, and choices will depend on the candidate’s individual career goals and objectives.

WHY SHOULD I TAKE IT?

The modular structure of the Intermediate level allows candidates to develop an ITIL specialism. The Service Offerings and Agreements module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.

Service Lifecycle modules which would enhance your knowledge gained from this module are:
Service Design (SD)
Service Strategy (SS)

You may also choose to use the certification and credits and supplement them with additional modules to achieve ITIL Expert Level.

PLANNING, PROTECTION AND OPTIMIZATION QUALIFICATION (PPO)

The Planning, Protection and Optimization module is one of the ITIL® Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

IS IT RIGHT FOR ME?

As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.

The Planning, Protection and Optimization qualification would suit candidates in the following IT professions or areas:

·         Capacity Manager

·         Availability Manager

·         Change Manager

·         Security Administrator

·         Applications Support

·         IT Operations Manager

·         Network Control and Operation

·         Network Support

·         Business Continuity Manager

·         Security Manager

·         Service Portfolio Manager

·         Supplier Relationship Manager

We have provided this list as a guide only, and choices will depend on the candidate’s individual career goals and objectives.

WHY SHOULD I TAKE IT?

The modular structure of the Intermediate level allows you to develop an ITIL specialism. The Planning, Protection and Optimization module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.

Service Design would enhance your knowledge gained from the module.

You may also choose to use the qualification and credits and supplement them with additional modules to achieve ITIL Expert Level.

RELEASE, CONTROL AND VALIDATION QUALIFICATION (RCV)

The Release, Control and Validation module is one of the ITIL® Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

IS IT RIGHT FOR ME?

As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.

The Release, Control and Validation qualification would suit candidates in the following IT professions and areas:

  • Release Manager
  • Security Administrator
  • IT Operations Manager
  • Database Administrator
  • Security Manager

We have provided this list as a guide only, and choices will depend on the candidate’s individual career goals and objectives.

WHY SHOULD I TAKE IT?

The modular structure of the Intermediate level allows you to develop an ITIL specialism. The Release, Control and Validation module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.

Service Lifecycle modules which would enhance your knowledge gained from this module are:
Service Transition (ST)
Service Operation (SO)

You may also choose to use the qualification and credits and supplement them with additional modules to achieve ITIL Expert Level.

 

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